Careers

The Right Place to Start and the Best Place to Stay

National Police Federal Credit Union has over 88 years of experience serving the financial needs of First Responders and their family members. We are a thriving, high-performance Credit Union who seek talented individuals to join our team.

National Police may not have the exact opportunity you’re looking for at this moment, but we are always interested in exploring and having great candidates available when positions become available. We strive to create a culture of learning, so employees are equipped and open to adapt and move with the company.

If you’re interested in career opportunities at National Police, contact us by filling out this form.

Current Positions:

MEMBER SERVICES SPECIALIST
Full-Time, Work location may vary & include multiple sites

In this role, as a Member Services Specialist, you will be the first point of contact for members, assisting them with their financial needs. You will handle a variety of transactions, resolve member concerns, and provide outstanding service while promoting the products and services that best support our members’ financial goals.

Key Responsibilities include:

Welcome members with professionalism and provide superior service by proactively resolving issues.
Work with a sense of urgency to meet and exceed members’ needs while taking ownership of solutions.
Receive and process requests and transactions, including opening/closing accounts and processing loan requests.
Stay informed on credit union products, services, policies, and procedures to confidently answer questions and cross-sell when appropriate.
Research and resolve member issues, including technical concerns, escalating complex cases as needed.
Assist members with account maintenance, including updating information and setting up online banking.
Ensure compliance with all policies and procedures while maintaining accurate records

Qualifications:

Strong attention to detail with the ability to maintain accurate records.
Problem-solving skills with the ability to assess situations and provide effective solutions.
Outgoing and personable, with excellent verbal and written communication skills.
Ability to multitask, manage responsibilities, and work with diplomacy across departments.
Minimum of two years’ experience in customer service (financial services experience preferred)