Careers

The Right Place to Start and the Best Place to Stay

National Police Federal Credit Union has over 88 years of experience serving the financial needs of First Responders and their family members. We are a thriving, high-performance Credit Union who seek talented individuals to join our team.

National Police may not have the exact opportunity you’re looking for at this moment, but we are always interested in exploring and having great candidates available when positions become available. We strive to create a culture of learning, so employees are equipped and open to adapt and move with the company.

If you’re interested in career opportunities at National Police, contact us by filling out this form.

Current Positions:

Digital Marketing Specialist
Full Time – Headquarters

In this role, the Digital Marketing Specialist will support the execution of digital marketing campaigns across email, website, and digital channels. This individual will play a key role in enhancing member engagement, driving product adoption, and supporting overall growth by delivering targeted, data-driven marketing efforts. The ideal candidate is both creative and analytical, with the ability to manage campaigns, maintain digital platforms, and continuously optimize performance.

Responsibilities include but are not limited:

Develop and execute targeted email and SMS campaigns to support member acquisition, onboarding, cross-sell, and retention.
Build and manage audience segments using internal data to deliver personalized, relevant messaging.
Maintain and update website content within the CMS, ensuring accuracy, compliance, and a strong user experience.
Support digital onboarding journeys, including welcome campaigns and product adoption initiatives.
Plan, execute, and optimize digital advertising campaigns across search and social media platforms.
Create and edit clear, compelling content for emails, landing pages, digital campaigns, and online platforms, while managing reviews and business listings.
Track and analyze campaign performance, support analytics implementation, conduct testing, and collaborate with internal teams to improve engagement and overall marketing effectiveness.

Qualifications:

Strong attention to detail with the ability to manage multiple campaigns, deadlines, and priorities effectively.
Excellent written and verbal communication skills, with the ability to create clear, engaging marketing content.
Analytical mindset with the ability to interpret data, track performance, and make data-driven recommendations.
Working knowledge of digital marketing platforms, including email systems, CMS tools, analytics platforms, and basic HTML/CSS (preferred).
Bachelor’s degree in Marketing, Communications, Business, or related field preferred, with 2–4 years of digital marketing experience and the ability to collaborate effectively across teams.

MEMBER SERVICES SPECIALIST
Part-Time and Full-Time, Work location may vary & include multiple sites

In this role, as a Member Services Specialist, you will be the first point of contact for members, assisting them with their financial needs. You will handle a variety of transactions, resolve member concerns, and provide outstanding service while promoting the products and services that best support our members’ financial goals.

Key Responsibilities include:

Welcome members with professionalism and provide superior service by proactively resolving issues.
Work with a sense of urgency to meet and exceed members’ needs while taking ownership of solutions.
Receive and process requests and transactions, including opening/closing accounts and processing loan requests.
Stay informed on credit union products, services, policies, and procedures to confidently answer questions and cross-sell when appropriate.
Research and resolve member issues, including technical concerns, escalating complex cases as needed.
Assist members with account maintenance, including updating information and setting up online banking.
Ensure compliance with all policies and procedures while maintaining accurate records

Qualifications:

Strong attention to detail with the ability to maintain accurate records.
Problem-solving skills with the ability to assess situations and provide effective solutions.
Outgoing and personable, with excellent verbal and written communication skills.
Ability to multitask, manage responsibilities, and work with diplomacy across departments.
Minimum of two years’ experience in customer service (financial services experience preferred)