iTalk Menu

iTalk

Obtain checking or savings account balances, make loan or VISA payments, transfer funds, place a stop payment on a written check, and more!

The Bank by Phone System’s default is Touch Tone

Press 8 and the star key to use Voice Response

How to use Bank by Phone: Dial (888) 393-9968 

Follow the menu prompts. You will need your Account Number, iTalk PIN, and your zip code to proceed.

Your temporary PIN will be the number 9 plus the last four digits of your social security number. For instance, if the last four of your social security number are 1234, your temporary PIN will be 91234.

Quick Reference Guide

Please note that prompts customize to your account so please listen carefully to the options when calling. Money Market, Special Savings, and Christmas Club will fall under savings.

Option 1 – For Account Inquiries, transfers, stop payments and check reorders

Option 2 – For Questions and Service for Visa Credit Card & Visa Debit Card

Option 3 – To Report Fraud on your account unrelated to your Debit or Credit Card 

Option 4 – For Questions Regarding Loan Delinquency or Title Information  

Option 5 – For Questions or to provide proof of insurance on your Auto, Home, Motorcycle, or Boat loan Insurance  

Option 6 – For High Caliber Members  

Option 7 – For Credit Union Locations and Hours

Option 8 – To Reach an Employee by their Extension or to get our Company Directory

For further Menu Options

Quick Tips

Great Offers from National
Police Federal Credit Union®

Join National Police Federal Credit Union on Tuesday, January 21, for a Virtual Roll Call webinar designed to inform members and non-members about the benefits included with the Credit Union membership.