iTalk Menu

iTalk

Obtain checking or savings account balances, make loan or VISA payments, transfer funds, place a stop payment on a written check, and more!

The Bank by Phone System’s default is Touch Tone

Press 8 and the star key to use Voice Response

How to use Bank by Phone: Dial (888) 393-9968

Follow the menu prompts. You will need your Account Number, iTalk PIN, and your zip code to proceed.

Your temporary PIN will be the number 9 plus the last four digits of your social security number. For instance, if the last four of your social security number are 1234, your temporary PIN will be 91234.

Quick Reference Guide

Please note that prompts customize to your account so please listen carefully to the options when calling. Money Market, Special Savings, and Christmas Club will fall under savings.

Option 1 - For Account Inquiries, transfers, stop payments and check reorders

Press 1 for Account Balance
Press 2 for Share or Loan Withdrawal
Press 3 for Account History
Press 4 for Funds Transfer and Payments menu
Press 5 To receive an Account Summary by Email
Press 6 for Stop Payment
Press 7 To Place a Check Order
Press 8 To Change your Italk Pin

Option 2 – For Questions and Service for Visa Credit Card & Visa Debit Card

Press 1 To contact the fraud center
Press 2 To contact the fraud center for Akron Transfund debit or credit cards
Press 3 For existing Debit card fraud or dispute cases
Press 4 For existing Credit card fraud or dispute cases
Press 5 For questions and services for your Debit Card
Press 6 For questions and services for your Visa Credit Card
Press 7 For questions and services for your Akron Transfund Debit or Credit Card

Option 3 – To Report Fraud on your account unrelated to your Debit or Credit Card
Option 4 – For Questions Regarding Loan Delinquency or Title Information
Option 5 – For Questions or to provide proof of insurance on your Auto, Home, Motorcycle, or Boat loan
Option 6 – For Gold Shield or High Caliber Members
Option 7 – For Credit Union Locations and Hours
Option 8 – To Reach an Employee by their Extension or to get our Company Directory
Option 9 - For further Menu Options

Second page of menu options

Press 1 – Dial by an Extension or Someone’s First or Last Name
Press 2 – For Questions related to Payroll, Online Banking, or Mobile Banking
Press 3 – For Membership Inquiries
Press 4 – Card Servicing Menu
- Press 1 for Debit or Credit Card Fraud
- Press 2 for Lost or Stolen Credit Card
- Press 3 for Lost or Stolen Debit Card -
- Press 4 for Servicing on Debit or Credit Card
- Press 5 for Fraud on Akron Transfund Card
- Press 6 for Servicing on Akron Transfund Card
Press 5 – To Report Fraud on an Account Not Related to a Debit or Credit card
Press 6 – For Questions Regarding Loan Delinquency, Bankruptcy, Auto Titles, or if you are an Insurance Company Regarding Total Losses
Press 7 – For the Lending/Sales Department Regarding Consumer Lending Products including Auto or Personal Loans, Credit Cards, or Extended Warranties for your Automobile.
- Press 1 For Questions on an Existing Extended Warranty
- Press 2 For Making a New Loan or Credit Card Applications, or New Extended Warranty
Press 8 – Mortgage Related Inquiries
- Press 1 For Servicing on Existing Mortgages
- Press 2 For a New Mortgage or to Refinance an Existing Mortgage
Press 9 – Financial Planning and Education Center
Press 0 – Go back to iTalk automated Teller

Quick Tips

Press 1 and the *key if you need help at any time during the call
Press 3 and the *key to return to the main menu
Press 9 and the *key to enter a different Account Number
Press 8 and the *key to switch from touch tone to voice recognition. To end your Bank by Phone call, simply hang up.