Contact Us

Main Phone Number

800-326-8814

iTalk

888-393-9968
Complete list of iTalk Menu

Main Fax Number

312-726-5349

Live Chat

Monday-Friday:
7 a.m. – 5 p.m. CST

To speak with a live representative, chat with LEO, our AI-Powered assistant, and type “live agent”

There Are 5,000 Shared Branch Locations And 80,000+ Shared Surcharge Free ATM Locations in the U.S. Find ATMs or Shared Branch locations using our Location Finder.

Get in Touch

Headquarters

South Branch

North Branch

Midway Branch

Akron Branch

Dallas Office

Accounts

Account Dormancy
708-831-4589 Email
Bankruptcies
708-831-4628 Email
Updating Contact Info on Your Account
708-831-4598 Email
High Caliber Account
312-252-5595 Email
Gold Shield Program Account
844-392-GOLD (4653) Email
IRA Account
708-831-4773 Email

Online/Mobile Banking
708-831-4630 Email
Electronic Debit/Credit Inquiries
708-831-4630 Email
Account Fraud (Non-Debit/Credit Card)
708-831-4773 Email
Payroll
708-831-4630 Email
Close Account
708-831-4773 Email

Membership

General

Online/Mobile Banking
708-831-4630 Email
Wire Transfers
708-831-4773 Email
Shared Branching Inquiries
888-748-3266 Email
Share Certificates
708-831-4773 Email
Death Notices
708-831-4773 Email
Disability Claims
708-831-4598 Email
NPFCU Employment Verification
Email
NCUA Insurance Coverage
708-831-4594 Email
Close Account
708-831-4773 Email

Consumer Loans

Past Due Loans
708-831-4628 Email
Title Inquiries/Lien Releases
708-831-4628 Email
CPI Insurance Loan Add-ons
708-831-4628 Email
Insurance Companies inquiring
about Auto total losses
708-831-4628 Email
Disability Claims
708-831-4598 Email
Consumer Loan Applications (NEW)
708-831-4588 Email

Auto Extended Warranties (NEW)
708-831-4588 Email
GAP Insurance (NEW)
708-831-4588 Email
Extended Warranty/GAP Cancellations
708-831-4597 Email
Business Loans
708-831-4587 Email
Student Loan Servicing
708-831-4597 Email
Consumer Loan Payoff Requests
708-831-4773 Email
Consumer Loan Servicing
708-831-4773 Email

Home Loans

Credit/Debit Cards

To report fraudulent Debit/Credit Card activity
888-918-7313 (24-Hour)
Outside the U.S. 727-299-2449
To report a lost/stolen Debit or Credit Card
800-449-7728
Outside the U.S. 727-299-2449
Debit Card cardholder service
866-820-4852 (24-Hour)
To Create/Change Debit/Credit Pin
866-985-2273
Outside the U.S. 531-262-5314
Credit cardholder service
855-887-9759 (24-Hour)
Outside the U.S:605-782-3570

Online Form

Please note that Home Banking passwords cannot be reset via email. If you prefer, you can contact us via Live Chat during normal business hours. Please do NOT include any protected personal information (such as account number or social security number) in this form. If this information is needed, you will be contacted by a Credit Union representative who will verify your identity before asking you to provide any account information.
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