interactive teller machine

ITM

A smarter, faster, and more convenient way to manage your finances.
 
Live Teller Hours: Monday- Friday, 8:00 AM - 5:00 PM
(ATM functions available 24/7)

What is an ITM?

An Interactive Teller Machine—often called a Live Teller—is an enhanced ATM that lets you speak face-to-face with a live National Police Federal Credit Union teller through a secure video connection.
 
You can video chat live with a National Police teller, complete everyday transactions, ask questions, and get the same personal service you expect inside the branch—all from the comfort of your car or at a walk-up ITM.
 
With our ITMs, you can start with standard ATM functions. If you need assistance or would like to speak with a representative, simply tap “Talk to a Teller” on the screen. A member service representative will appear via video and guide you through your transaction.
 
It’s convenient. It’s secure. And it’s surprisingly easy to use.

teller machine










planning illustration

What Can I Do at an ITM?

You can handle many of the same transactions you would at a teller window, including:
  • Deposits
  • Withdrawals
  • Funds transfers between eligible accounts
  • Balance inquiries
  • Loan and credit card payments
  • And if you’re not sure what you need, a live teller can help walk you through it.
No debit card? No problem.
You can still complete transactions with the help of a live video teller. 


itm security

ITM Hours & Availability

Live Video Teller Hours
Monday–Friday: 8:00 AM – 5:00 PM
 
ATM functions (such as cash withdrawals and balance inquiries) are available 24/7, where machines are accessible.
 







screen coins

Why We Use ITMs

As National Police Federal Credit Union grows, so do our services. ITMs, also called Video Tellers, allow us to:
  • Serve more members quickly and efficiently
  • Offer extended access to live tellers
  • Keep your transactions secure and private
  • Give our team more time to focus on complex questions and personalized solutions
Technology that enhances—not replaces—our people.

ITMs are designed to improve convenience and performance, not to replace our team, but to elevate your experience.

Frequently Asked Questions

Yes. ITMs and Video Tellers refer to the same machine—an ATM with a built-in video link to a live teller.
You’ll see the teller on the screen when you choose “Talk to a Teller.” The teller may see you as well to help verify your identity and assist with your transaction. Standard ATM functions may be available without video.
Yes. ITMs use the same secure technology and verification steps you expect at the teller window or ATM. Your information is protected and your transaction is handled by trained credit union employees.
That’s okay, our ITM tellers are here to help. Just tap “Talk to a Teller” and let the representative know you’re new to ITMs. They’ll walk you through every step.
Many everyday transactions can be completed at an ITM, including deposits, withdrawals, transfers, and payments. For more complex services or account requests, our in-branch staff can help.
You’re always welcome inside the branch, but the ITM gives you another fast, convenient option, especially for simple transactions or busy days.
Outside of live teller hours, you can continue to use available ATM features. For additional assistance, you can contact us during regular business hours or access Online and Mobile Banking.