If you’re interested in career opportunities at National Police, contact us by filling out the Job Inquiry Form.
Current Positions
Member Services Specialist
We're hiring for full-time and part-time opportunities. Work location may vary and include multiple sites.
In this role, as a Member Services Specialist, you will be the first point of contact for members, assisting them with their financial needs. You will handle a variety of transactions, resolve member concerns, and provide outstanding service while promoting the products and services that best support our members’ financial goals.
Key Responsibilities include:
- Welcome members with professionalism and provide superior service by proactively resolving issues.
- Work with a sense of urgency to meet and exceed members’ needs while taking ownership of solutions.
- Receive and process requests and transactions, including opening/closing accounts and processing loan requests.
- Stay informed on credit union products, services, policies, and procedures to confidently answer questions and cross-sell when appropriate.
- Research and resolve member issues, including technical concerns, escalating complex cases as needed.
- Assist members with account maintenance, including updating information and setting up online banking.
- Ensure compliance with all policies and procedures while maintaining accurate records.
Qualifications:
- Strong attention to detail with the ability to maintain accurate records.
- Problem-solving skills with the ability to assess situations and provide effective solutions.
- Outgoing and personable, with excellent verbal and written communication skills.
- Ability to multitask, manage responsibilities, and work with diplomacy across departments.
- Minimum of two years’ experience in customer service (financial services experience preferred).
Branch Support Represenative
We're hiring for part-time opportunities at our Headquarter location.
In this role, you will represent the credit union in a professional and welcoming manner when greeting members and the general public, both in person and over the phone. You will help ensure visitors and callers are promptly directed to the appropriate department or employee while supporting the daily operations of Branch Support Services through administrative duties and special projects.
Key Responsibilities include:
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Open and close the credit union lobby as well as handling incoming and outgoing
packages. -
Process returned and bad address mail according to policy.
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Organize, date stamp, and distribute external and internal mail to the appropriate
departments daily. -
Assist with the centralized branch supply ordering and oversee the kitchen and storage
room inventory. -
Assist with special projects and administrative responsibilities that support the daily
operations of Branch Support Services.
Qualifications:
- Minimum of two years of customer service experience.
- Strong verbal and written communication and interpersonal skills.
- Proficiency with Microsoft Office software.
- Strong problem-solving skills with excellent attention to detail.
Schedule:
This position offers a flexible schedule of approximately 20 to 29 hours per week.
ITM Representative
We're hiring for full-time opportunities.
In this role, as an ITM Representative, you will enhance the member experience by providing personalized support, guidance, and education on using Interactive Teller Machines (ITMs). You will help members navigate ITM services, complete transactions, and make the most of digital banking tools while providing the same exceptional service they expect from our branches.
Key Responsibilities include:
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Serve as a contact operator for ITM services.
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Process member requests and transactions, assisting them through the ITM interface
as needed. -
Balance daily and process tickets to the appropriate GL accounts in accordance with
established procedures. -
Maintain accurate transaction records in compliance with all policies and procedures.
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Ensure front-line operations are carried out correctly and efficiently.
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Educate members on the features, benefits, and convenience of ITMs.
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Identify and promote opportunities to expand members’ use of digital banking
services. -
Troubleshoot technical issues promptly to minimize downtime and enhance the
member experience. -
Deliver a friendly, professional, and personalized experience for every interaction.
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Ensure members feel welcome and supported when using ITMs.
Qualifications:
- Strong communication and interpersonal skills.
- Technical aptitude with the ability to quickly learn and navigate ITM functionality.
- Strong problem-solving skills and attention to detail.
- Extensive knowledge of credit union products and services.
