New to iTalk?
Your PIN is 9 + the last four digits of your Social Security Number.
Example: If your SSN ends in 1234, your PIN is 91234.
Example: If your SSN ends in 1234, your PIN is 91234.
Touch Tone or Voice Commands
- The Bank by Phone system’s default is Touch Tone.
- To switch to Voice Response, press 8 and then the * key.
Quick Tips While You’re on the Call
- Press 1 and the *key if you need help at any time during the call
- Press 3 and the *key to return to the main menu
- Press 8 and the *key to switch from touch tone to voice recognition.
- Press 9 and the *key to enter a different Account Number
To end your Bank by Phone call, simply hang up.
iTalk Menu Quick Reference Guide
Option 1 - For Account Inquiries, transfers, stop payments and check reorders
- Press 1 for Account balance
- Press 2 for Share or loan withdrawal
- Press 3 for Account history
- Press 4 for Funds transfer and payments menu
- Press 5 to Receive an account summary by email
- Press 6 for Stop payment
- Press 7 to Place a check order
- Press 8 to Change your italk pin
Option 2 – For Questions and Service for Visa Credit Card & Debit Card
- Press 1 Card activation and PIN management
- Press 2 Contact the Fraud center for Credit cards
- Press 3 Contact the Fraud center for Debit cards
- Press 4 For lost or stolen Credit cards
- Press 5 For lost or stolen Debit cards
- Press 6 For existing Credit card fraud or dispute cases
- Press 7 For existing Debit card fraud or dispute cases
- Press 8 For questions and services for your Credit Card
- Press 9 For questions and services for your Debit Card
Option 3 – To report fraud on your account unrelated to your debit or credit card
Option 4 – For Questions Regarding Loan Delinquency or Title Information
Option 5 – For Questions or to provide proof of insurance on your Auto, Home, Motorcycle, or Boat loan
Option 6 – For Gold Shield or High Caliber Members
Option 7 – For Credit Union Locations and Hours
Option 8 – To Reach an Employee by their Extension or to get our Company Directory
Option 9 - For Further Menu Options
- Press 1 – Dial by an extension or someone’s first or last name
- Press 2 – For questions related to payroll, Online Banking, or Mobile Banking
- Press 3 – For membership inquiries
- Press 4 – Card servicing:
- Press 1 for Card activation and PIN management
- Press 2 Contact the fraud center for credit cards
- Press 3 Contact the fraud center for debit cards
- Press 4 For lost or stolen credit cards
- Press 5 For lost or stolen debit cards
- Press 6 For questions and services for your credit card
- Press 7 For questions and services for your debit card
- Press 1 for Card activation and PIN management
- Press 5 – To report fraud on an account not related to a debit or credit card
- Press 6 – For questions regarding loan delinquency, bankruptcy, auto titles, or if you are an insurance company regarding total losses
- Press 7 – For the lending/sales department regarding consumer lending products including auto or personal loans, credit cards, or extended warranties for your automobile.
- Press 1 For questions on an existing extended warranty
- Press 2 For making a new loan or credit card applications, or new extended warranty
- Press 1 For questions on an existing extended warranty
- Press 8 – Mortgage related inquiries
- Press 1 For servicing on existing mortgages
- Press 2 For a new mortgage or to refinance an existing mortgage
- Press 1 For servicing on existing mortgages
- Press 9 – Financial planning and education center
- Press 1 For LPL Financial
- Press 2 For Gwen's Helping Hands, LLC
- Press 0 – Go back to iTalk automated teller
