You're New Digital Banking Experience is Almost Here
We’re preparing to launch a new digital banking experience with enhanced features and added convenience.
Online and Mobile Banking will be unavailable from August 24 at 8:00 a.m. CT until August 25 at 9:00 a.m. CT. Complete important payments and transfers—and securely save your account number—before the outage begins.
Plan Ahead Before August 24
Complete important Online and Mobile Banking tasks before 8:00 a.m. CT on August 24.
This includes finishing needed payments and transfers and saving your account number. Members will not be able to log in once the outage begins.
Find and Save Your Account Number
Find and Save Your Account Number
Save Your Account Number Now
Your account number will be required to register for the new digital banking platform. Locate and securely save it before Online and Mobile Banking become unavailable.
How to Find Your Account Number
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Log in to Online Banking.
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Select Settings.
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Select My Settings.
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Locate and securely save your account number.
Key Dates and Actions
August 20
Bill Pay, eBills and money movement will pause.
Review scheduled payments and any items showing a “Hold” status. Complete needed payments and transfers before the service interruption begins.
August 21
Loan Pay, external transfers and ACH services will pause.
Complete time-sensitive external payments and transfers beforehand.
August 24 at 8:00 a.m. CT
Online and Mobile Banking become unavailable.
Members will not be able to log in. All preparation should be completed before this time.
August 25 at 9:00 a.m. CT
The new digital banking experience opens.
All members will need to register again. Members who use mobile banking will also need to download the new mobile app.
You’ll Need to Register Again
Your existing Online Banking username, password and enrollment information will not transfer to the new platform.
Have the following information ready:
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Social Security number, EIN or ITIN
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Account number
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Email address
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Phone number
Download the New Mobile Banking App
The current mobile app will not provide access to the new digital banking platform.
The new app will be available beginning August 25 at 9:00 a.m. CT. Download links and additional instructions will be provided when the new experience launches.
Questions?
For assistance preparing for the transition or locating your account number, please contact us.
Zelle® Is Coming
Send and receive money quickly and conveniently with Zelle®—a fast, easy way to send money to people you know and trust from your new digital banking experience.
